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Returns Policy

ZVac ( is proud to be the leading vacuum parts and accessories manufacturer website that offers free shipping to our customers*. We also offer a 30 day in home trial for most all new products we sell *(see below for exclusions). In the event you are not 100% satisfied with your purchase, simply return it and we will even pay the return shipping fee back to us and there's no restocking fee!*(see below for exclusions)
*Free Shipping only for orders over $35

This is the most consumer friendly return and shipping policy in the vacuum industry today. Paired with a 99% customer satisfaction rating from over 50,000 customer reviews, plus toll-free phone and chat support 7 days a week- makes the best place to purchase your vacuum related products from.

We've even streamlined the return process to make is as easy as 1... 2... 3...
Place your order- on-line at or call us at 1-888-468-2210
We will quickly ship your order and include a prepaid return label with your purchase
In the event you don't love your purchase from us, just affix the prepaid label over the original shipping label, include a copy of the original invoice and return it, no questions asked!

You have 30 days from the original purchase date to return your purchase back to us. For a full refund of your purchase price.

Outlet, open stock, refurbished, reconditioned and used items have a 30 day return and exchange policy *(except for products listed below)
Used bags, filters & roller brushes can't be returned for sanitary reason
A restocking fee up to 35% will be applied to machines that are heavily used, shows signs of accidental, misuse or abuse by the consumer. All ordered items should be returned in like new condition, with the original packaging, manuals, attachments, accessories and in the original box to avoid a restocking fee.