Returns & Shipping Policy
FREE SHIPPING WITHIN THE U.S.
We offer FREE shipping on all domestic orders placed on our website to the 50 states, with no minimum order size or special exceptions. Here at ZVacuum.com we understand that getting your items quickly is important to you. We strive at processing your order as soon as possible.
Our warehouse team ship out orders Monday through Friday. Orders placed before 2pm EST will ship that same day! Exclusions apply for all majors holidays.
If you have a shipping request or requirement, please contact us and we will do our best to arrange. Please note additional shipping cost may incur.
3-5 BUSINESS DAY SHIPPING: FREE
We offer expedited USPS 3-5 business day shipping service for FREE! This option is only available for orders shipped within the United States. Orders placed before 2pm EST will ship that same day, while orders placed after will ship the next day. Exclusions apply for all major holidays.
SHIPPING TO CANADA: $21.99
We offer standard shipping to Canada at a flat rate of $21.99. Unfortunately, we currently do not offer shipping outside the United States and Canada.
EASY HASSLE-FREE RETURNS
If you are not 100% satisfied with your purchase, you can return it for a full refund (returns must be unused, in original packaging and within 30 days of your shipment date). Just go through our easy self-service return process below to print out a FREE prepaid return label, no questions asked!
If items are used or unwanted, we may ask you to return to the following address. Prepaid label may not be provided or may be deducted from refund.
14500 Lee Rd
Chantilly, VA 20151 US
FOLLOW THESE SIMPLE STEPS TO RETURN YOUR PURCHASE:
1. Use your original packaging, or any plain, unmarked cardboard box to ship your return
2. Remove any pre-existing labels or stickers from the shipping box
3. Pack your return securely, in the original package
4. Include your order # on or in the packaging. Please check your email or order packing slip for order #. If you cannot locate your order number, please contact us.
Use the form below to process a return request for a refund. We will authorize the return for a refund and your return may qualify for a FREE return label.
*Returns can take 1-2 weeks to receive and process and an additional 2-5 days after a refund is issued depending on your credit card processor.
- Return your purchase using our easy mail return process (within 30 days of your order date)
- Contact us to process an exchange or order your new product online
- You will not be charged the return postage fee and your new items will be shipped at no cost to you
- We’ll bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it