AfterPay FAQs




What is Afterpay? 

Afterpay is a service that allows you to make purchases  now and pay for them in 4 payments made every 2 weeks  without any interest. 

How do I use Afterpay? 

Simply shop online or in-store (where available) and add  items to your shopping bag and checkout as normal. At  the checkout choose Afterpay as your payment method.  First-time customers will need to register with Afterpay  and provide payment details, as usual, returning  customers simply log in to make their purchase.  It’s that easy! 

Please note that all items in your shopping bag must  be eligible for Afterpay. A minimum purchase amount  may apply and you must meet additional eligibility  requirements to qualify. 

Where can I use Afterpay? 

Afterpay can only be applied to purchases made on the  retailer website or in-store (where available). 

How does the payment schedule work? 

All customers are required to make their first payment at  the time of purchase, with the remaining three payments  deducted every two weeks from your chosen payment  method. If you choose to make additional payments  before your scheduled pay dates, you may do so through  your Afterpay account.  

You can log in to your Afterpay account to view your  payment schedule and make a payment before the due date if you choose to do so. 

What if I can’t pay an Afterpay installment? 

If funds are not available or you otherwise do not make  your payment when it is due, late fees may apply. Click  here for complete terms. 

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ. 

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard  shipping time frame after you complete your  order online. 

Visit the retailer’s shipping page for more information. 

Is there a limit to how much I can spend on a single  transaction? 

Yes, transaction value limits apply to purchases made on  the retailer website using Afterpay. 

What products are not eligible for purchase using  Afterpay? 

Afterpay is not available on purchases of gift cards. If you  are purchasing gift cards along with Afterpay eligible  products, you will need to place two separate orders. 

How do I return or exchange an item purchased  using Afterpay? 

If you have changed your mind, you can return your  Afterpay purchase in-store or by mail for a refund. Please  check that your return or exchange meets our Return  policy here. Afterpay will be notified of your return and will  process the appropriate refunds. Please do not return  your purchase to Afterpay. 

If you believe there is fault or concern with your Afterpay  purchase payment, please contact Afterpay customer  support at 

Where can I find out more about Afterpay? 

If you would like to know more about Afterpay,  visit the Afterpay website for  a comprehensive list of FAQs, terms as well as  Afterpay’s Privacy Policy, which can be found at 

If you have any questions about your Afterpay account,  please contact Afterpay directly via a web form  found here.